Policies
Returns & Refunds
If a diamond isn't right, tell us. Here is exactly how returns work.
Return window
Loose diamonds may be returned within 14 days of delivery for a refund of the purchase price, provided the stone is unset, unaltered and returned with its original grading report and packaging.
Condition requirements
A return will not be accepted if any of the following applies:
- The diamond has been set, mounted, drilled, laser-inscribed or otherwise altered
- The original grading report is missing or damaged
- The stone shows chipping, abrasion or other damage sustained after delivery
- The return was not authorised in advance
How to start a return
Email or call us to request a return authorisation. We will send insured return shipping instructions. Do not ship a diamond back without authorisation — uninsured or unannounced returns cannot be accepted.
Inspection and refunds
On arrival the stone is verified against its grading report by an independent gemologist. Once verification is complete, refunds are issued to the original payment method within five business days. Original shipping costs are refunded; return shipping is deducted unless the return is the result of our error.
Custom and live-sale purchases
Special-ordered and custom-sourced stones are final sale and are identified as such before purchase. Diamonds purchased during a live sale are covered by the standard 14-day return window unless otherwise stated on stream.